Short solution is because it’s cheaper than one other options. Longer answer because it’s cheaper and your IT systems are looked after by way of a team of professionals who do that day in and day out. Still not convinced? Let’s take one example. Company ‘A’ has 1 Small Company Server running File & Print and Exchange, 24 machines (some desktops, some laptops), 3 printers and several Blackberries.
Just one reason for contact for all IT issues (help desk), 24*7 monitoring and alerts, vendor management, on-site hardware support, system administration (password resets, user account creation etc), change management, reporting and real cause analysis, research into technologies which are highly relevant to what company ‘A’ does, Service Level Agreements, software/application support, backups, Printer Admin, Network Management, Server Management, Desktop Support, remote access, regular incident analysis, discounted hardware and software? The list continues.
This can not give you lots of the above requirements. The individual involved may be efficient at fixing computers in your house, but they have any experience with IT running a business? Imagine they spend for hours on end trying to fix a printing issue. They might or might not obtain it fixed. Any time they may have spent performing a job they are not trained for should have been spent performing they may be trained and given money for. Effectively, you will be paying a non-IT professional to do the job of your professional. So what else?
Hire every one of the people you have to provide the service you need. The amount of people is that? Research shows that certain IT employee is essential per 40 staff. So, you will have to employee one individual to assist company ‘A’. This one person will likely be busy seeking to cover desktop support, helpdesk, network support, R&D, source analysis etc. You may be thinking he is able to manage – in the end he has only 24 users to take care of! Maybe he can, but not as he is ill, on a break, or must be checking out two incidents concurrently. He must also be well trained in desktop, server and network support, not forgetting the consumer facing skills. While he hasn’t any backup he has to be a senior technician, capable of working on his. An approximate salary of £40-£50k, in addition to benefits, training and holiday cover. Maybe there’s an alternative?
The IT company will undoubtedly get money in case you have problems. Can this encourage them to fix the main cause? Could they be preventing issues before they occur? NO! You may find you let your IT systems degrade so when you locate it impacts your small business you must buy a quick fix. Don’t forget you’re not merely making payment on the engineer. You are losing money when your employees can’t function at full capacity when their systems aren’t working. In fact you might be paying twice as much once you have a problem.
And also for this all money you will get break/fix support. Have you thought about all the stuff we mentioned? You really need to have proper IT management. Can you pay through the hour for all them also? It’s difficult to put a cost on which this will almost certainly cost over a year, and this makes budget time rather difficult.
One thing to mention is cost. By just multiplying the number of servers, desktops and laptops you will need maintained by a fixed monthly set you back set your IT support budget for the entire year.
For company ‘A’ this cost can be around £10,000 annually. It’s a lot less than employing your own personal staff. It’s also likely to be much less than using Pay Along The Way IT support. So what do you get for the money? You get everything mentioned at the start of this short article:
One particular point of contact for all IT issues (help desk), 24*7 monitoring and alerts, vendor management, on-site hardware support, system administration (password resets, user account creation etc), change management, reporting and source analysis, research into technologies which can be related to what company ‘A’ does, Service Level Agreements, software/application support, backups, Printer Admin, Network Management, Server Management, Desktop Support, remote access, regular incident analysis and update meetings, discounted software and hardware. So, just how do managed services cumming give you a whole lot more compared to other available choices, while still costing less?
IT Managed Service companies are structured to get the IT department for multiple companies. With the right tools, processes, experience and software, IT support prices are reduced on account of increased amounts of efficiency.
IT Managed Services companies work by fixing issues every time they arise. Oftentimes just before your client has noticed. 24*7 alerting implies that when a problem arises the Managed Company is aware and the problem might be resolved before it impacts your organization. Additionally, it means that the problem is fixed faster, as being the engineer has direct access for your systems round the clock. They don’t even should may be found in. They simply connect to the problem device, resolve the issue and start working on another incident.
Having an IT managed services provider entails that your particular It requires are handled quickly, since they tend to use only engineers with extensive real-world experience. Managed service IT companies can employ the very best since they know it’s the skill sets of such those who help safeguard the IT systems with their clients. Managed service IT cumning want these IT Systems to operate constantly, otherwise they don’t fulfill the stringent SLA’s (Service Level Agreements) they set. If a problem is ignored and escalated it implies they must go to your blog to solve it. That costs them money, so it seems sensible for this managed service companies to ensure your systems work.
Typically they will help you with strategy. This is done by monitoring and analysing the details they get from alerting systems, along with the incidents raised through the users. Applying this information IT managed services companies work together with the clientele to minimize the quantity of incidents raised. This saves your business, and theirs, time and expense.